Shop Policies
Shipping Policy
Every piece is made to order, so give it a little time before it hits the road.
Production
Most orders are made and packed within a few business days. You'll get a shipping confirmation with tracking as soon as it leaves the print facility — I don't sit on that email, you'll have it right away
Delivery
Delivery times vary by destination and shipping method, and they're separate from production time. If your order's taking longer than the estimate on your confirmation email, check the tracking link first — most delays clear up on their own. If tracking hasn't moved in a while, email me at beth@justbpaints.com with your order number, and I'll dig into it.
Address accuracy
Double-check your shipping address at checkout — especially the ZIP code. If a carrier can't deliver because of an incomplete or incorrect address, the order gets sent back to the fulfillment facility and held for 30 days at no cost while we sort it out. Reshipping after that comes with a new shipping charge, so it's worth the extra ten seconds to get it right the first time.
Return & Refund Policy
I want you to love what you get. If something's actually wrong with your order, I'll make it right — no drama, no runaround. Here's exactly how each situation gets handled:
Damaged or mislabeled item
Every order goes through quality control before it ships, but on rare occasions something slips through or gets banged up in transit. If that happens to you: email me a description of the issue and a clear photo within 30 days of delivery, and I'll get you a free replacement. That's it.
Wrong item sent
If I (or the print facility) mixed up your order — wrong design, wrong color, wrong item — send me photos, and I'll get the correct piece out to you at no cost. Reach out within 30 days of delivery.
Order lost in transit
Every order ships with tracking. If it's past the estimated delivery date and tracking shows no movement, give it a few more days first — carriers are sometimes slow to update. Still nothing? Email me within 30 days of the estimated delivery date, and I'll track it down or get a replacement moving.
One exception: if tracking shows the order as delivered and you can't find it, check with neighbors or your local post office first — once a carrier marks something delivered, a replacement is at my discretion rather than automatic.
Order returned to sender / undeliverable
Covered above under Shipping — if it comes back because of an address issue, I'll reach out to confirm your correct address before reshipping (reshipping costs apply).
Buyer's remorse
Every piece is made specifically for your order, so I'm not able to offer refunds or exchanges if you simply change your mind or the item isn't what you expected. I'd rather be upfront about that now than surprise you later — if you're on the fence about a size, color, or design, email me before you order and I'll help you figure out if it's the right fit.
Wrong size ordered
Same as above — because each item is made on demand, I can't offer a refund or exchange if you ordered the wrong size. Sizing charts are on every product page; when in doubt, measure a piece of clothing you already own and compare it before you buy.
How to reach me
For anything order-related — damage, a mix-up, a lost package, or just a question before you buy — email beth@justbpaints.com with your order number. I read every message myself and I'll get back to you as soon as I can.
Privacy Policy
This statement was last updated on August 5, 2026.
This policy explains what information I collect through justbpaints.com, why I collect it, and how it's used. I'm not a lawyer, and this isn't legal advice — if you have questions about how privacy law applies to your specific situation, it's worth checking with one. This matters more than usual here because I sell to customers outside the US, including places with their own data protection laws.
Information I collect
When you place an order, I collect:
● Your name
● Email address
● Shipping and billing address
● Order details and payment information — payment itself is processed directly by Wix Payments; I don't see or store your full card number
If you sign up for my email list, I collect your email address (and anything else you choose to share) through Brevo, my email marketing platform.
If you just browse the site, Google Analytics collects general visit information — pages viewed, time on site, approximate location based on IP address, device and browser type — to help me understand how people use the site.
How I use this information
● To fulfill, pack, and ship your order
● To send order confirmations and shipping updates
● To respond to questions or requests you send me
● To send newsletters or updates — only if you've opted in
● To understand how visitors use the site and improve it
Who I share it with
● Printful, my print-on-demand fulfillment partner, receives your name, shipping address, and order details to produce and ship your order
● Wix, my website and payments platform, hosts the site and processes payment and order information
● Brevo, my email platform, stores email addresses for anyone who's opted into my list
● Google Analytics collects site-visit data to help me understand traffic and usage
I don't sell your personal information to anyone.
Cookies & analytics
This site uses cookies through Google Analytics to understand how visitors use it. You can control or block cookies through your browser settings or on the pop-up cookie consent banner on the website, though some site features may work less smoothly if you do.
Your rights
Depending on where you live, you may have rights to access, correct, or delete the personal information I hold about you — including under Brazil's LGPD, the EU/UK's GDPR, and various US state privacy laws. Email me at beth@justbpaints.com to make a request, and I'll do what I can to help.
Children's privacy
This site isn't directed at children, and I don't knowingly collect information from anyone under 13.
Changes to this policy
If this policy changes, I'll update the date at the top of this page.
Contact
Questions about this policy or your information? Email me at beth@justbpaints.com.
Accessibility Statement
This statement was last updated on August 5, 2026.
I want everyone who visits justbpaints.com — including visitors with disabilities — to be able to browse it, understand it, and use it comfortably. This page explains what that means, what I've done so far, and how to reach me if something isn't working the way it should.
What web accessibility is
An accessible site lets visitors with disabilities browse it with the same ease and independence as anyone else. That's achieved through how the site is built and through assistive technologies people use to browse it, like screen readers and keyboard navigation
Steps completed so far
● Site language is set correctly
● Clear, consistent heading order on every page
● Descriptive alt text added to product and site images
● Color combinations checked for sufficient contrast
● Motion/animation kept minimal or avoidable
● Videos, audio, and files on the site are accessible (captions/transcripts where relevant)
I'm working toward aligning with WCAG 2.1 guidelines at the AA level.
Third-party content
Some parts of this site — checkout and payment processing (Wix Payments) and order fulfillment (Printful) — run through third-party platforms I don't directly control the code of. I can't make accessibility guarantees about those platforms, though both are built to meet standard accessibility practices on their end.
Physical accessibility
Just B Creative Studio operates as an online shop and mobile mural studio — there's nofixed physical storefront open to the public.
Requests, issues, and suggestions
If you run into an accessibility issue on this site or need help in another way, I want to hear about it.
Reach me directly:
● Email: beth@justbpaints.com
● I read every message myself and will do my best to respond quickly.